Administrator – Retail Customer Service

About the role

Specsavers is seeking an enthusiastic Administrator to join its Ennis store. You will be the first point of contact for customers, handling enquiries, appointments and administrative tasks while supporting the optical team.

Key responsibilities

• Answer phone enquiries and greet customers as they enter the store.
• Confirm appointments and verify entitlements for PRSI or Medical Card‑funded visits.
• Assist customers with contact‑lens queries, process payments and set up direct debits.
• Submit HSE Medical Card claims and reconcile related payments.
• Coordinate PR activities and other administrative duties as required.

Required profile

• Previous experience in an administrative or customer‑service role.
• Hard‑working, passionate and eager to develop a career in retail.
• Comfortable handling confidential medical and payment information.

Required skills

What we offer

• Part‑time hours with flexible scheduling.
• Specsavers Perks – a discounted benefits scheme.
• Extensive clinical and professional development opportunities.
• Support from experienced opticians and technicians.
• Clear career progression within the company.