Airfreight Import Operations Specialist

About the role

We are looking for an Airfreight Import Operations Specialist to manage the end‑to‑end import documentation and delivery process for air freight shipments at our Dublin hub. You will coordinate with internal teams and ensure compliance with customer‑specific requirements and international trade regulations.

Key responsibilities

• Process, handle and distribute all required import documents in the receiving area.
• Arrange deliveries and ensure timely completion of customer documentation.
• Liaise with the Global Service Centre team on customer‑specific requirements.
• Process and distribute shipping documents and support outbound operations.
• Maintain operational compliance with revenue, international trade, data protection and DHL Global Forwarding policies.
• Support the company’s environmental programme and health‑safety, quality and HR standards.
• Participate in the implementation of operational processes, including Good Distribution Practice for Life‑Science shipments where required.

Required profile

• Strong communication skills and the ability to build effective relationships at all levels.
• Respect for diversity and ability to work collaboratively in a multicultural environment.
• Calm and professional when dealing with difficult situations or customers.
• Team‑oriented mindset with a commitment to share knowledge and support colleagues.
• Customer‑focused attitude, able to anticipate needs and resolve issues quickly.
• Analytical mindset for problem solving and root‑cause analysis.

Required skills