Assistant Customer Experience Manager & Lead Host

About the role

We are looking for an energetic and highly organized Assistant Customer Experience Manager who will also act as Lead Host on our vintage tea tours. You will support the Customer Experience Manager in delivering seamless, five‑star experiences from the moment guests arrive until they depart.

Key responsibilities

• Conduct tours and manage daily front‑of‑house operations, welcoming guests and coordinating boarding.
• Lead, supervise and support shift teams on all buses, fostering a collaborative culture.
• Assist with staff scheduling, briefings and operational training.
• Collaborate with the Customer Experience Manager to review guest feedback and refine processes.
• Monitor inventory, ensure food safety, health and safety, and maintain vehicle presentation standards.

Required profile

• Minimum 2 years supervisory or assistant management experience in tourism or hospitality.
• Exceptional organisational ability to manage multiple moving parts and tight timelines.
• Strong communication skills and a warm, people‑focused attitude.
• High emotional intelligence and calm problem‑solving under pressure.
• Flexibility to work weekends and bank holidays.

Required skills

What we offer

• Opportunity to work within a creative and rapidly growing Irish tourism brand.
• Direct influence over operational growth and guest experience strategy.
• Ongoing professional development and clear career progression path.