Box Office & Customer Service Agent

About the role

The National Concert Hall is looking for a Box Office & Customer Service Agent to join its Box Office Management Team. You will process ticket, gift‑card and merchandise sales while delivering a high standard of service to visitors and supporting the Hall’s customer‑service programme.

Key responsibilities

• Process all ticket, gift‑card and related product sales through the box office system.
• Provide accurate information and answer queries about concerts, events and activities.
• Maintain the ticketing database and ensure data integrity.
• Reconcile payments at the end of each shift.
• Uphold the professional and corporate image of the National Concert Hall.
• Carry out additional box‑office duties as directed by management.

Required profile

• Interest and experience in a customer‑service role with proven care skills.
• Excellent communication and interpersonal abilities.
• Initiative, flexibility and a commitment to high‑quality work.
• Familiarity with Office 365 or similar ICT systems.
• Understanding of data‑protection regulations (Data Protection Act 2018, GDPR).

Required skills

• Office 365

What we offer

• Casual, part‑time contract with an hourly rate of €17.93.
• Variable hours with shifts between 09:00 and 23:00, Monday to Sunday.
• No guaranteed weekly hours, providing flexibility for both the employee and the organisation.