Case Management Worker - Cosan Nua West

About the role

Depaul is recruiting a Case Management Worker for Cosan Nua West in Galway City, working across the county on a hybrid basis. The post supports single individuals and families from different nationalities living in IPAS accommodation in the West region of Ireland, within a multi-disciplinary team using holistic, harm-minimising approaches. It is a full-time 35-hour week position on a 12-month fixed-term contract with a view to permanency, paid at €39,872.09 per annum.

Key responsibilities

• Work directly with service users to achieve the best outcomes, using the Depaul Support Toolkit and accessing wraparound services.
• Build strong working relationships with Local Authorities and other agencies through an interagency approach.
• Assess clients' housing needs and support them to move into private rented accommodation.
• Advocate for clients and help them overcome barriers to independent living.
• Record client information securely in line with data protection and confidentiality policy.
• Support managers in reviewing service delivery against performance indicators and funder requirements.
• Take part in meetings, supervision, induction, progress reviews and monthly supervisions, and complete required training.
• Follow health and safety procedures, risk management and lone-working protocols, and be able to work independently.

Required profile

• Social Studies or Case Management accredited qualification (essential).
• At least two years as a case manager with service users of complex needs, coordinating support plans.
• One year of regular use of IT systems, including cloud apps such as Salesforce, and liaison with voluntary and statutory agencies.
• Experience in outreach or tenancy sustainment, working with families and with people from different nationalities.
• Knowledge of the Irish immigration system, the Housing Led/First Strategy and the Pathways to Home strategy, and of services for immigrants, homeless people and people with alcohol misuse issues.
• Understanding of harm reduction, low-threshold work and risk assessment, and ability to work alone safely.
• Excellent verbal, written and electronic communication skills; a knowledge of another language is an advantage.

Required skills

• Exceptional computer literacy: Microsoft Office (especially Excel), electronic record management systems (e.g. Salesforce), email and digital reporting.
• Maintaining accurate electronic case files and producing reports.

What we offer

• Annual leave of 25 days after 3 years' service, rising to 27 then 30 days.
• 10 public holidays each year, with extra leave in lieu for shift workers.
• Pension matched by the employer.
• Access to a health cash plan.