Clerical Officer – Renal Unit Reception

About the role

The Renal Unit at Raigmore Hospital is seeking an enthusiastic, self‑motivated Clerical Officer to provide comprehensive reception coverage. You will be the first point of contact for patients, visitors and staff, ensuring a smooth and welcoming experience.

Key responsibilities

• Manage the reception desk, answer telephone calls and direct enquiries.
• Maintain accurate patient records and appointment schedules.
• Handle confidential information in line with data protection policies.
• Assist with administrative tasks such as filing, scanning and correspondence.
• Support the Renal Unit team by coordinating messages and supplies.

Required profile

• Excellent verbal and written communication skills.
• Strong organisational and problem‑solving abilities.
• Flexible and able to work both independently and as part of a team.
• Commitment to NHS values of equality, diversity and patient‑centred care.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).
• Experience using electronic patient record systems is advantageous.

What we offer

• Opportunity to work within a dedicated renal care team.
• Supportive NHS environment that values professional development.
• Inclusive workplace welcoming Gaelic speakers and applicants from all backgrounds.