Customer Account Specialist, Customer Operations

About the role

Analog Devices, a global semiconductor company, is hiring a Customer Account Specialist (CAS) for its Customer Operations team in Dublin. The CAS partners with the Sales Team to support the FSE mission and enhance the customer experience, driving the go-to-market strategy for ADI's most strategic accounts. The role is fast-paced, challenging and requires proactive management of assigned customers' demand streams.

Key responsibilities

• Manage all aspects of assigned customers' demand streams, including sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization and project management.
• Work with Planning, Manufacturing, Business Units and Global Supply Partners to communicate requirements and expectations for assigned accounts.
• Monitor revenue, backlog, forecasts and performance, and ensure backend systems are aligned to anticipated demand.
• Collaborate daily with Global Ops, Planning and the Sales Team, acting as a point of escalation for internal and external customers and advising the team on problems and goals.
• Lead customer meetings by phone, virtually and in person, and manage customer pricing needs, quotations, pricing contracts and worldwide coordination.
• Act as focal point for contract negotiations, coordinating with the contract center and taking part in negotiations.
• Manage forecasting revenue, unit forecasting (CFIT), split / DAR management, MSD/PRT+, sampling, and demand monitoring (QlikView reports).
• Support internal partners: Sales (new design opportunities and project ramps), Business Units (product life cycles), Demand Planning (forecast data), Quality Assurance (product changes and application support), Social & Environmental Management (customer requirements vs. ADI policies), Supply Chain Management (supply position), Legal (customer supply agreements).

Required profile

• Four-year Bachelor's degree.
• Service-oriented, highly organized and detail-oriented, with strong follow-through.
• Outstanding written and oral communication and presentation skills.
• Ability to work collaboratively and independently, and to handle tight deadlines and shifting priorities.
• Self-motivated, disciplined, with strong time management and problem-solving skills.
• Potential travel of 10%.
• Export licensing review may be required for positions accessing technical data; US citizens, permanent residents and protected individuals are exempt.

Required skills

• Excellent MS Office skills, especially Excel.
• Use of QlikView for demand monitoring.