Customer Risk Manager (French Speaking)

About the role

Salesforce is looking for a Customer Risk Manager fluent in French to lead risk mitigation and escalation management for its French-speaking customer base. The role acts as a strategic orchestrator during critical, business-impact customer scenarios, aligning cross-functional teams, giving executive-level visibility and turning complex customer challenges into long-term success, whether advising internal leaders or engaging directly with customer executives in English or French.

Key responsibilities

• Drive end-to-end resolution of complex, high-visibility customer issues by aligning teams across engineering, product, sales and executive leadership.
• Act as a trusted advisor to internal leadership and customer executives, offering data-driven recommendations and strategic resolution paths.
• Evaluate the business impact of customer risks to prioritize resources, set action plans and speed up resolution.
• Deliver clear, factual status updates in French and English to customer leadership and internal stakeholders.
• Analyze incident trends and root causes to identify operational gaps and drive improvements across Salesforce processes and products.
• Facilitate alignment across matrixed organizations so customer expectations are managed transparently.

Required profile

• Demonstrated experience in customer escalation management, account management, technical consulting or enterprise project delivery.
• Proven ability to lead multi-stakeholder challenges with structured problem-solving and sound judgment.
• Strong written and verbal communication, able to explain complex ideas to executive audiences.
• Ability to drive timely action and influence cross-functional teams without direct authority.
• Bachelor's degree or equivalent practical experience.
• Professional working fluency in French and English.

Required skills

• Practical experience with enterprise CRM tools and collaboration platforms such as Salesforce reports and dashboards and Slack.
• Nice to have: commercial experience improving customer retention, familiarity with the Salesforce ecosystem and enterprise use cases, and experience using AI-driven insights or automated reporting to assess customer health.