Customer Service Administrator – 10‑Month Contract

About the role

Zurich Life Assurance plc is seeking a motivated Customer Service Administrator to join its Dublin office for a 10‑month contract. You will be the first point of contact for customers, brokers and internal teams, ensuring a smooth experience throughout the policy lifecycle.

Key responsibilities

• Handle inbound and outbound calls from clients, members, brokers and employers.
• Process client and member requests across new business, policy changes and lifecycle events in line with product rules and company procedures.
• Manage complaints and coordinate resolutions with relevant departments.
• Collaborate with Sales, Propositions, Compliance and other teams to improve processes.
• Maintain accurate records and documentation in the CRM system.

Required profile

• Excellent interpersonal and telephone communication skills.
• Strong organisational abilities and the capacity to meet tight deadlines.
• Ability to work effectively in a dynamic team environment.
• Third‑level qualification in a relevant field.
• Willingness to undertake professional qualifications meeting Central Bank competency requirements.

Required skills

• Proficiency with Outlook.
• Good working knowledge of Microsoft Word.
• Good working knowledge of Microsoft Excel.

What we offer

• Initial full‑time onsite work with the possibility to transition to a hybrid model.
• Flexible working arrangements (part‑time or full‑time) based on candidate needs.
• Opportunity to gain comprehensive knowledge of life insurance products and processes.