Customer Service Analyst – Supply Chain (12‑month contract)

About the role

Join PepsiCo’s Cork Supply Chain Hub as a Customer Service Analyst. You will be the primary contact for a portfolio of global customers, handling forecasts, orders and product‑lifecycle activities from start to finish.

Key responsibilities

• Own end‑to‑end order management, from receipt to delivery, ensuring on‑time, full, and compliant shipments.
• Validate and align customer forecasts in SAP, supporting the S&OP process and optimizing planning, purchasing and production.
• Prepare and manage export documentation, liaising with chambers of commerce, embassies, banks and regulatory bodies.
• Support new‑product launches, portfolio updates and product discontinuations in partnership with market and CRM teams.
• Identify and implement process improvements to reduce costs and increase efficiency while maintaining compliance with GCS, SOX, AIBI and health‑and‑safety standards.

Required profile

• Third‑level qualification in Supply Chain, Business or a related field (desirable).
• Previous experience in a fast‑paced supply‑chain environment with strong customer interaction.
• Excellent written and verbal communication skills.
• Analytical, solutions‑focused mindset with the ability to work under pressure.

Required skills

• SAP

What we offer

• Hands‑on exposure to forecasting, order management, freight and export processes.
• Opportunity to work cross‑functionally with diverse teams and cultures.
• Experience within a global leader in food and beverage supply chains.