Customer Service Assistant – Retail (Adare)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team to keep the store running smoothly. The role combines front‑of‑house service, cash handling and occasional shop‑management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, manage cash procedures and guide the team in the managers' absence.
• Accept and process customer bets via betting terminals and the EPOS system.
• Act as a brand ambassador, introducing customers to multi‑channel and digital betting options.
• Maintain high shop presentation standards and ensure compliance with safety and social‑responsibility policies.
• Promote in‑shop and online product offerings.

Required profile

• Customer‑service focused with strong integrity.
• Flexible to work 7 days a week and adapt to a retail environment.
• Excellent attention to detail, numeracy and cash‑handling skills.
• Enthusiastic, self‑motivated and able to work both independently and as part of a team.
• Interest in sports and betting, with the ability to build rapport with customers.
• Ambitious, results‑driven and eager to progress within the company.

Required skills

• EPOS system operation
• Betting terminal usage
• Cash handling