Customer Service Assistant – Retail (Kilmallock)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team in day‑to‑day operations. The role involves handling bets, cash, and ensuring the shop runs smoothly while promoting the brand’s multi‑channel offerings.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily shop operations.
• Open and close the shop, manage cash procedures and guide the team in the managers’ absence.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high shop presentation standards and ensure compliance with safety and social responsibility policies.
• Act as a brand ambassador, introducing customers to in‑shop and online products.

Required profile

• Customer‑service focused with strong numeracy and attention to detail.
• Flexible to work 7 days a week and able to stay calm under pressure.
• Enthusiastic, reliable and able to work both independently and as part of a team.
• Interest in sport and betting, with a desire to develop within the company.

Required skills

• Experience with EPOS systems.
• Cash handling proficiency.
• Ability to operate betting terminals.