Customer Service Assistant – Retail (Thomastown)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team in day‑to‑day operations. The position involves handling bets, cash, and ensuring the shop runs smoothly while upholding brand standards.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily shop operations.
• Open and close the shop, including cash management and security procedures.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high presentation standards and ensure compliance with safety and regulatory procedures.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to lead the shop in the absence of senior managers, guiding the team and handling cash.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Trustworthy, reliable and able to work 7 days a week.
• Strong attention to detail and numeracy skills.
• Enthusiastic, people‑oriented and able to work both independently and as part of a team.
• Interest in the sporting industry and ability to build rapport with customers.
• Ambitious and driven to progress within the company.

Required skills

• Experience with EPOS systems.
• Familiarity with betting terminals and cash handling procedures.