Customer Service Assistant – Westport

About the role

We are looking for a part‑time Customer Service Assistant to join our Westport shop. You will help deliver an outstanding customer experience while supporting the Shop Manager and team in the day‑to‑day operations of the store.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store activities.
• Open and close the shop, manage cash procedures and guide the team when senior managers are absent.
• Accept and process customer bets through betting terminals and the EPOS system.
• Maintain high shop presentation standards and ensure compliance with safety and operational procedures.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Work under pressure, continuously look for improvements and adhere to social responsibility duties.

Required profile

• Customer‑service focused with strong integrity.
• Flexible to work across a 7‑day schedule and adaptable to a fast‑paced retail environment.
• Excellent attention to detail, numeracy and cash‑handling skills.
• Enthusiastic, reliable and able to work both independently and as part of a team.
• Interest in the sporting industry and ability to build rapport with customers.
• Ambitious, results‑driven and eager to progress within the company.

Required skills

• Proficiency with EPOS systems and betting terminals.