Customer Service Executive – Financial Services (Hybrid, Contract)

About the role

We are looking for a Customer Service Executive to join our growing team in Dublin. The role is hybrid and contract‑based, focusing on delivering high‑quality support to loan customers within the financial services sector.

Key responsibilities

• Manage customer account administration activities, reviewing correspondence and determining appropriate actions.
• Investigate and resolve customer queries at the account level, ensuring positive outcomes.
• Liaise with internal teams to obtain required information and progress customer requests.
• Complete loan administration tasks, including issuing statements and customer documentation.
• Handle inbound and outbound calls related to loan servicing.
• Maintain accurate system records after each customer interaction.
• Work towards agreed service levels, quality standards, and performance targets.
• Take ownership of complaints and issues through to successful resolution, escalating errors or incidents when necessary.

Required profile

• Previous experience in customer service, contact centre, or financial services (desirable but not essential).
• Strong communication and interpersonal skills.
• Excellent attention to detail with the ability to manage multiple priorities.
• Ability to work effectively in a fast‑paced environment while meeting deadlines.
• Comfortable learning new systems and processes.
• Proactive, customer‑focused approach with a strong sense of ownership.

Required skills