Customer Service Representative – French Speaking

About the role

We are looking for a motivated, French‑speaking Customer Service Representative to join our onsite team in Shannon, Co Clare. The role combines order management, inside‑sales administration and pre‑ and post‑sales support, acting as a primary point of contact for customers, distributors and internal teams.

Key responsibilities

• Provide phone, email and web support for order status, lead times, shipment tracking and return authorisations.
• Manage allocated customer accounts and regional support duties.
• Resolve invoicing and account‑related queries.
• Collaborate with Sales, Logistics, Finance, Engineering and Technical Support to address customer issues and improve processes.
• Coordinate with Supply Chain and Engineering to meet delivery requirements.
• Assist with returns, repairs, restocking and service coordination.
• Accurately maintain customer data, sales orders, invoices, agreements and registrations.
• Participate in continuous‑improvement initiatives.

Required profile

• Previous experience in a customer service or similar support role (advantageous).
• Demonstrated experience dealing directly with customers.
• Fluent written and spoken French and English.
• Additional European language skills are a plus.
• Basic technical understanding and ability to work in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.