Customer Service Representative – Supply Chain & Retail

About the role

We are seeking a motivated Customer Service Representative to join Uniphar Group’s Supply Chain and Retail division. You will be the first point of contact for customers, handling inquiries, processing orders, and ensuring a high level of satisfaction.

Key responsibilities

• Process telephone, email, and fax orders, including reps orders, credits, and debits.
• Inform customers about product availability and delivery schedules.
• Log and resolve product or service queries, following up to confirm resolution.
• Use the BCT CRM system to record interactions and enhance the customer experience.
• Assist customers with financial account queries.
• Escalate any delays or issues to the Team Leader or Manager.
• Maintain accuracy and comply with company procedures.
• Achieve weekly and monthly KPIs as set by management.
• Contribute to department objectives and support ad‑hoc tasks as directed.

Required profile

• Proven experience in customer support or call centre environments.
• Ability to work in a fast‑paced setting and respond empathetically to customer needs.
• Strong interpersonal, written and oral communication skills.
• Analytical and pragmatic problem‑solving approach.
• Team‑player attitude with a focus on continuous improvement.

Required skills

• SAP
• CRM (BCT)
• Microsoft Office applications