Customer Service & Sales Representative

About the role

Join Allianz Direct as a Customer Service and Sales Representative, supporting personal lines customers with attentive care and a focus on delivering market‑leading insurance solutions. Based in Elm Park, Dublin 4, you will work in a hybrid model that blends office collaboration with remote flexibility.

Key responsibilities

• Provide accurate quotes and convert new business opportunities.
• Identify and convert cross‑sell and multi‑cover opportunities.
• Achieve sales, service and customer‑satisfaction targets set by your manager.
• Process policy adjustments and maintain up‑to‑date records.
• Demonstrate Allianz People Attributes such as Customer and Market Excellence, Collaborative Leadership, Trust and Entrepreneurship.
• Suggest improvements to quality and efficiency and support continuous improvement initiatives.
• Adhere to company quality guidelines, underwriting standards and relevant regulatory codes.

Required profile

• A third‑level degree or Leaving Certificate, or at least two years of experience in sales or customer service.
• Desirable experience of 6‑12 months in insurance or financial services.
• Completion of an APA, CIP or other relevant insurance qualification to meet minimum competency requirements.

Required skills

What we offer

• Extensive insurance training, continuous development and regular coaching.
• Recognition and rewards for high performance.
• Hybrid working model providing flexibility.
• Opportunity to work for Ireland’s #1 Property & Casualty insurer.