Customer Success Executive – 12‑Month Contract

About the role

We are seeking a proactive Customer Success Executive to join the Dealer Success team at DoneDeal on a 12‑month contract. You will build and nurture relationships with motor dealer customers, ensuring they gain maximum value from their subscription and our product suite. The role sits in a fast‑moving environment, requiring strong organisation, responsiveness and a collaborative mindset.

Key responsibilities

• Partner with Account Managers to oversee dealer portfolios from onboarding through ongoing success.
• Handle customer inquiries across chat, email and phone, providing timely and effective solutions.
• Perform technical troubleshooting and act as the primary point of contact for dealer issues.
• Gather and relay customer feedback to product and commercial teams.
• Support retention and growth initiatives by building long‑term relationships with dealers.

Required profile

• Team‑oriented attitude with a willingness to share knowledge and improve collective support.
• Customer‑focused advocate who demonstrates empathy and a solutions‑driven approach.
• Comfortable using SaaS tools to streamline workflows and improve efficiency.
• Commercially aware of how your work contributes to broader business objectives.
• Strong relationship‑building skills to earn dealer trust and support sales collaboration.
• Curious learner eager to master DoneDeal’s DealerHub products and services.
• Collaborative mindset for working with Sales, Product and Engineering teams.

Required skills

• Proficiency with Salesforce.
• Experience using Intercom or similar customer‑support platforms.
• Ability to manage multi‑channel customer communications (chat, email, phone).

What we offer

• 12‑month fixed‑term contract with a dynamic, high‑performing team.
• Opportunity to develop expertise in the automotive dealer sector.
• Exposure to cross‑functional collaboration across sales, product and engineering.