Customer Success Manager (French Speaking)

About the role

MongoDB is seeking a French‑speaking Customer Success Manager to act as a trusted advisor for its customers. Based in Dublin and working in a hybrid model, you will help customers maximize the value of their MongoDB deployments, drive retention, and champion advocacy.

Key responsibilities

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
• Deliver optimal solutions to critical customer challenges, accelerating time‑to‑value.
• Conduct comprehensive business reviews, analyze technical health and translate insights into value‑based outcomes.
• Partner with technical and business leaders to align on objectives and create mutual success plans.
• Own elements of the account plan that drive customer maturity, retention, and revenue realization.
• Manage a portfolio of customers across various journey stages, creating strategies to maximize value and advocacy.
• Track and report progress against key business outcomes and forecast revenue retention for senior leadership.

Required profile

• Trusted advisor with deep business and technical savvy.
• Proven ability to maximize customer lifetime value and drive revenue realization.
• Strong relationship‑building skills and experience navigating internal resources.
• Based in Dublin and comfortable with a hybrid working model.

Required skills

• MongoDB Atlas
• AWS
• Google Cloud
• Microsoft Azure