Customer Success Manager – Mid‑Tier Accounts (10‑Month FTC)

About the role

Circit, a fast‑growing B2B SaaS company, is seeking an experienced Customer Success Manager to own and expand a portfolio of mid‑tier accounts. This 10‑month fixed‑term contract focuses on driving retention, adoption, and revenue growth for customers ranging from €5k to €100k+ ARR.

Key responsibilities

• Manage a defined set of mid‑tier accounts, acting as the primary commercial and strategic contact.
• Lead renewal, upsell and cross‑sell conversations, negotiating terms with senior decision‑makers.
• Develop and execute account plans, monitor health metrics, and proactively address churn risks.
• Deliver product demos, training sessions, and best‑practice guidance.
• Collaborate closely with Sales, Product, Marketing and Support to ensure a seamless customer experience.
• Gather customer feedback to inform product development and go‑to‑market strategies.

Required profile

• 3‑5 years of experience in client‑facing or customer success roles.
• Strong communication and relationship‑building abilities.
• Comfortable working in a fast‑paced, high‑growth environment with flexibility.

Required skills

• Proficiency with CRM tools.
• Advanced knowledge of Microsoft Office suite.

What we offer

• Opportunity to convert to a permanent position based on performance.
• Exposure to leading global audit firms and banks.
• Dynamic, collaborative SaaS environment.