Deskside Engineer

About the role

We are looking for a Deskside Engineer to provide on‑site and remote support to internal users in a fast‑growing international consulting environment. The role focuses on delivering prompt, customer‑first assistance on hardware, software and network issues while ensuring smooth device provisioning and compliance with service standards.

Key responsibilities

• Diagnose and resolve hardware problems on desktops, laptops, printers and peripherals.
• Troubleshoot software and operating‑system faults; perform OS and application installations and updates.
• Image, configure and deploy new devices according to corporate standards.
• Manage user accounts, groups and permissions in Active Directory.
• Support network connectivity issues and assist with related troubleshooting.
• Provide both on‑site and remote assistance using tools such as Teams Viewer and Citrix Director.
• Record incidents accurately in ServiceNow, monitor SLA targets and follow up to ensure user satisfaction.

Required profile

• Strong interpersonal and communication skills with a client‑facing orientation.
• Customer‑first mindset and ability to work in a dynamic, collaborative environment.
• Attention to detail and commitment to documenting work and outcomes.

Required skills

• Hardware troubleshooting.
• Software and operating‑system troubleshooting.
• Device imaging and deployment.
• Active Directory user and group management.
• Network connectivity support.
• Remote assistance tools: Teams Viewer, Citrix Director.
• ServiceNow incident management (preferred).