Desktop Administrator – Hybrid Role

About the role

Ryanair Labs is looking for a Desktop Administrator to join its growing Infrastructure team. Based in the Airside Building, you will support a dynamic, travel‑focused IT environment while enjoying a hybrid work model.

Key responsibilities

• Maintain and plan the company’s desktop environment, ensuring optimal performance.
• Monitor desktop infrastructure, propose efficiency improvements, and manage ticket queues to meet SLA targets.
• Evaluate and deploy software patches and applications, including Office 365 configuration.
• Provide end‑user support for Windows PCs, mobile devices (iPad, iPhone, Android) and network printers.
• Manage SCCM, including Peer Caching, patch roll‑out and configuration.
• Administer ManageEngine ADSS and oversee full asset‑management lifecycle.

Required profile

• Minimum 3 years of hands‑on desktop support in a busy IT environment.
• Proven experience with SCCM deployment and configuration.
• Strong troubleshooting skills for hardware, software, network and application issues.
• Excellent communication and documentation abilities.

Required skills

• Active Directory
• SCCM (including Peer Caching and patch management)
• ManageEngine ADSS
• Office 365 / Microsoft 365
• Windows 10 & Windows 11
• Citrix
• Symantec Antivirus
• VPN technologies
• Mobile device support (iOS, Android)
• Network printer installation and troubleshooting

What we offer

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Hybrid working – up to 3 days remote per week
• Defined contribution pension (matched up to 5% or €5,000)
• Death in service benefit (up to 2× annual salary)
• 20 days annual leave (increasing to 25 days after 3 years)
• Option for up to 5 additional unpaid leave days per year
• Cycle‑to‑work scheme and strong career progression opportunities