Developer Success Engineer

About the role

LiveKit is looking for a Developer Success Engineer who will act as the bridge between our AI‑driven platform and the developers who use it. You will combine strong engineering skills with a passion for helping customers succeed, ensuring that integrations move smoothly from staging to production.

Key responsibilities

• Provide direct technical support to developers, teams, and companies building on LiveKit.
• Triage, reproduce, and fix bugs; respond to support tickets with high‑quality sample and production code.
• Write and maintain documentation, technical guides, and sample projects.
• Collaborate with community contributors to resolve technical issues.
• Conduct regular follow‑ups with customers to monitor their success on the platform.
• Partner with Sales, Business Development, and Partnerships teams to shape strategy and support customer conversations.

Required profile

• Practicing software engineer with a track record of building, shipping, and debugging production software.
• Comfortable navigating unfamiliar codebases to diagnose and resolve customer problems.
• Excellent written and verbal communication skills in English, able to adapt explanations for technical and non‑technical audiences.
• Curious, fast‑learning, and thrives in ambiguous environments.
• Customer‑focused mindset, aiming to solve underlying problems rather than just individual tickets.

Required skills