Enquiries Officer – Customer Service & Event Coordination

About the role

The Enquiries Officer will serve as a primary contact for internal and external enquiries within Trinity College Dublin. Working in a busy service environment, the role supports the coordination of non‑timetabled activities, events, and room bookings while ensuring compliance with college policies.

Key responsibilities

• Manage a wide range of internal and external enquiries and route them to appropriate stakeholders.
• Coordinate non‑timetabled activities and events, including room bookings across campus.
• Oversee event‑related documentation, ensuring health and safety compliance.
• Provide administrative assistance to keep the Enquiries Office operating smoothly.
• Maintain accurate records and produce reports as required.

Required profile

• Strong initiative and ability to work independently.
• Adaptability and excellent organisational skills.
• Commitment to delivering high‑quality customer service in a pressured setting.
• Effective problem‑solving and communication abilities.

Required skills

What we offer

• Permanent contract (35 hours per week).
• Salary on the Executive Officer Merged Scale (€34,363 – €52,754 per annum).
• Opportunity to work in a historic, world‑ranked university.
• Professional development within a supportive academic environment.