This job is no longer available
This job expired on 20/07/2026. It no longer accepts applications.
Enterprise Customer Success Manager
Shopify
Job description
About the role
Shopify is looking for an Enterprise Customer Success Manager to drive growth for its largest merchants across the United Kingdom and Ireland. You will act as a trusted advisor to Fortune‑1000 customers, helping them solve complex challenges and achieve strategic ecommerce goals.
Key responsibilities
- Build and nurture relationships with senior stakeholders (CEOs, CTOs, VPs, Directors) at both parent and brand levels.
- Lead in‑person Executive Business Reviews and virtual Quarterly Business Reviews.
- Recommend platform optimisations and drive adoption of new Shopify features.
- Collaborate with internal teams to develop account strategies, renew contracts, and identify expansion opportunities.
- Match customers with top Shopify Partners for custom design and development projects.
- Identify improvement areas, including product adoption and new feature implementation.
- Escalate technical issues to Shopify support when needed and advocate for customer requirements.
- Work cross‑functionally with sales, success, and technical teams to ensure a unified customer experience.
Required profile
- Business‑level fluency in French, working with French‑speaking merchants.
- Based in the United Kingdom or Ireland.
- Proven track record managing enterprise accounts, preferably in luxury or high‑volume ecommerce.
Required skills
- API integration
- ERP integration
- Analytics
- SEO
- Shopify platform expertise
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