Field Service Technician - Commercial Appliances

About the role

Miele Professional is looking for a Field Service Technician to service and repair a wide range of commercial appliances across the Republic of Ireland, including industrial laundries, laboratories, hospitals and medical facilities. The work covers industrial washing machines and tumble dryers as well as specialist laboratory equipment washers. Travel outside the local area, occasional overnight stays and out-of-hours work may be required.

Key responsibilities

• Carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer-disinfector appliances to a high technical standard
• Install and decommission professional appliances in line with health, safety and gas safe regulations
• Represent the Miele brand professionally and deliver an excellent customer experience
• Work with planners, managers and service partners to resolve technical issues efficiently
• Maintain accurate van stock, spare parts control and daily administration
• Promote Miele care products, accessories, service contracts and planned maintenance through customer engagement
• Take part in technical training and development and meet performance targets

Required profile

• Proven experience in a field service or technical customer service environment
• Sound technical knowledge of UK power supplies, wiring components and appliance systems
• Excellent communication and organisational skills, able to manage workload independently
• A proactive approach to learning and keeping product knowledge up to date
• Experience with medical products or medical validation is advantageous and may attract a higher salary

Required skills

• Strong diagnostic and fault-finding skills
• Repair and maintenance of professional electrical and gas appliances using relevant test equipment

What we offer

• Salary of up to EUR 45,765 per year with on-target earnings of up to EUR 53,392
• Discounts on Miele products for yourself, family and friends
• Daily lunch allowance
• Winter flu vaccines and free eye tests
• Recognition schemes and other additional benefits