Freight Forwarder – International Shipments

About the role

We are seeking an experienced Freight Forwarder to join our Cross Trade Operations team in Shannon, Ireland. In this full‑time position you will coordinate international shipments across air, ocean and road, ensuring end‑to‑end visibility and proactive communication for our customers.

Key responsibilities

• Coordinate international shipments from booking to final delivery, managing air, ocean and road freight.
• Provide end‑to‑end supply‑chain visibility and communicate updates to customers and stakeholders.
• Monitor shipment progress, identify potential disruptions and implement corrective actions.
• Maintain accurate operational documentation and meet service level, KPI and cost targets.
• Utilise freight management systems, booking platforms and track‑and‑trace tools to manage shipments.
• Support continuous improvement initiatives and contribute to departmental objectives.
• Build strong relationships with customers, suppliers, carriers and internal colleagues.

Required profile

• Proven experience in freight forwarding within Ireland, covering air, ocean and road operations.
• Strong knowledge of freight rates, carrier networks and supply‑chain processes.
• Excellent planning, organisational and problem‑solving abilities with the capacity to handle multiple priorities.
• Effective customer service, communication and stakeholder‑management skills.
• Intermediate proficiency in Microsoft Office, especially Excel.
• IAA Aviation Security training and compliance with relevant regulations.

Required skills

• Freight management systems
• Booking platforms
• Track‑and‑trace tools
• Microsoft Excel