Freight Forwarder – Sea Freight

About the role

As a Freight Forwarder – Sea Freight at DSV in Blanchardstown, Dublin, you will ensure smooth movement of sea cargo while delivering high‑quality customer service. You will act as the main point of contact for customers, shipping lines, customs authorities and internal teams, providing end‑to‑end visibility of shipments.

Key responsibilities

• Manage sea freight shipments from order creation to final delivery.
• Provide proactive updates and full visibility to customers.
• Respond promptly to customer enquiries via phone and email.
• Monitor shipment progress and flag potential disruptions.
• Coordinate with shipping lines, overseas offices, customs authorities and transport providers.
• Handle exceptions and resolve operational issues quickly.
• Maintain accurate system data and shipment records.
• Prepare and manage customs brokerage documentation.
• Update In‑Transit Reports and tracking information.
• Support invoicing and cost‑control processes.
• Adhere to service levels, KPIs, SOPs and compliance requirements.

Required profile

• Previous experience in customer service, administration or logistics.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and relationship‑building abilities.
• High attention to detail and commitment to customer service.
• Ability to work under pressure in a fast‑paced environment.
• Proactive problem‑solving mindset.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook