Front Desk Receptionist – Dublin City Centre

About the role

We are looking for an enthusiastic Receptionist to join our front‑desk team at the Hilton Garden Inn in Dublin City Centre. You will be the first point of contact for our guests, delivering a warm welcome and ensuring a smooth stay from check‑in to check‑out.

Key responsibilities

• Provide exceptional customer service throughout the guest journey, from arrival to departure.
• Handle guest enquiries promptly and efficiently, both in person and via phone.
• Maintain thorough knowledge of room categories, rates, packages and hotel facilities.
• Utilise up‑selling techniques to maximise occupancy and promote hotel services.
• Ensure compliance with security, fire safety and health‑and‑safety regulations.

Required profile

• Passionate attitude with a willingness to learn.
• Outstanding customer‑service skills that make guests smile.
• Team‑player mindset.
• Competent level of IT proficiency.
• Ability to work effectively under pressure.

Required skills

• Basic computer skills.

What we offer

• Competitive salary and attractive employee discounts on food, drink and accommodation.
• Opportunities for learning, development and career progression.
• Employee Assistance Program and free use of the Leisure Club where applicable.
• Long‑service and recognition awards, refer‑a‑friend bonus, and annual social events.
• Free parking, staff meals on duty and uniform provided.