Front Office Manager – 4‑Star Hotel

About the role

The Royal Marine Hotel, a landmark 4‑star property overlooking Dublin Bay, is looking for an experienced Front Office Manager to lead its Front Office team. This role combines operational expertise with a passion for delivering memorable guest experiences across our 228‑room hotel.

Key responsibilities

• Lead, motivate and support the Front Office team to deliver outstanding guest service at every stage of the guest journey.
• Oversee all front office operations, including arrivals, departures and daily reception activities, ensuring a seamless experience.
• Maintain and enhance service standards in line with 4‑star expectations.
• Collaborate with other departments to ensure smooth day‑to‑day operations and high guest satisfaction.
• Foster a culture of professionalism, accountability, collaboration and continuous improvement.
• Provide coaching, guidance and constructive feedback to support team development.
• Identify operational challenges and implement effective solutions to improve efficiency.
• Manage staffing levels and departmental resources to meet business objectives.
• Ensure compliance with Health & Safety policies and statutory requirements.
• Recruit, train, develop and inspire the Front Office team, promoting engagement and professional growth.

Required profile

• Previous experience in a Front Office leadership role within a 4‑star hotel environment in Ireland.
• Proven ability to lead, develop and motivate teams to achieve exceptional results.
• Excellent organisational skills with strong attention to detail.
• Outstanding written and verbal communication skills.
• Experience working in a busy, high‑volume hospitality setting.
• Calm, professional approach with the ability to perform effectively under pressure.
• Proactive, solution‑focused mindset and commitment to continuous improvement.
• Genuine passion for hospitality and creating memorable guest experiences.
• High emotional intelligence, professionalism and resilience.

Required skills

• Hotsoft or a similar Property Management System.