Front Office Manager – Hotel

About the role

The Front Office Manager will lead the front desk team at Dean Group’s hotel in Dublin’s Docklands, ensuring every guest enjoys a seamless experience from check‑in to check‑out. This full‑time, on‑site position combines operational oversight with a strong focus on service quality.

Key responsibilities

• Manage daily front desk operations, including reservations, check‑in/check‑out, and billing.
• Supervise, train, and schedule front office staff, fostering a high‑performing team.
• Handle guest inquiries, complaints, and escalations promptly and professionally.
• Oversee cash handling, billing processes, and accurate financial reporting.
• Collaborate with housekeeping and other departments to ensure smooth hotel operations.
• Maintain and improve service standards in line with Dean Group’s hospitality philosophy.

Required profile

• Proven experience in front office or hotel reception, with a strong customer‑service focus.
• Previous supervisory or managerial experience in a hospitality setting.
• Excellent communication skills and the ability to stay calm under pressure.
• Strong organisational and problem‑solving abilities.
• Relevant hospitality or business qualification is a plus.

Required skills

• Proficiency with hotel management systems.
• Familiarity with POS (point‑of‑sale) systems.
• Competence in common office software (e.g., Microsoft Office).