Front Office Receptionist

About the role

Dean Group is looking for an experienced Front Office Receptionist to join the team at The Devlin hotel. You will be the first and last point of contact for guests, delivering warm, professional service and ensuring smooth front‑desk operations.

Key responsibilities

• Greet guests warmly, manage check‑in and check‑out using Opera PMS, and handle luggage, directions, and local recommendations.
• Maintain a clean, welcoming reception area and public zones, performing light cleaning during quieter periods.
• Uphold security protocols, monitor access, and ensure fire exits and emergency routes remain clear.
• Respond promptly to guest enquiries via phone, email, and in person.
• Coordinate with housekeeping, maintenance, and F&B teams to communicate guest needs and support shift overlaps.
• Report incidents, feedback, or technical issues to management in a timely manner.

Required profile

• Previous experience as a hotel receptionist or front‑desk team member.
• Strong knowledge of Opera PMS and front‑office procedures.
• Excellent attention to detail, professionalism, and a passion for hospitality.
• Ability to anticipate guest needs and deliver personalized service.

Required skills

• Opera PMS