Full-Time Receptionist

About the role

CareChoice is seeking a friendly and professional Receptionist to join the Elm Hall Nursing Home team. You will be the first point of contact for residents, families, and visitors, ensuring a welcoming atmosphere while providing essential administrative support.

Key responsibilities

• Answer and redirect calls via the switchboard in a courteous manner.
• Maintain an organised office and manage incoming and outgoing mail.
• Process admission and discharge paperwork and keep resident files up‑to‑date.
• Handle cash receipts, issue receipts and record transactions accurately.
• Order supplies using the company purchasing system.
• Coordinate complaints handling in line with the Complaints policy.
• Support health and safety procedures, including infection control, manual handling and fire safety compliance.
• Direct resident‑related queries to nursing staff and collaborate with all departments.

Required profile

• Professional demeanour and attitude at all times.
• Respect for resident privacy, dignity and autonomy.
• Reliability with adherence to attendance and lateness guidelines.
• Willingness to attend mandatory training and probationary meetings.

Required skills

• Proficient use of MS Office.
• Experience with the Strandum system (advantageous).