Full‑Time Receptionist – Sports Centre Front Desk

About the role

We are seeking a friendly and professional Receptionist to be the first point of contact for members and visitors at our sports centre. The role is full‑time and based on‑site, supporting the daily operations of the facility.

Key responsibilities

• Welcome members and guests, delivering an exceptional customer care experience.
• Answer enquiries in person, by phone or email and provide information on programmes and services.
• Maintain up‑to‑date knowledge of all Aura/DKIT Sport offerings and promotions.
• Handle front‑of‑house sales and promote membership and ancillary services.
• Provide administrative support such as booking, record keeping and basic reporting.
• Assist with the organisation of events, promotions and site activities.
• Collaborate with the team to ensure smooth operation and uphold the Aura brand standards.

Required profile

• Strong commitment to the company’s vision, purpose and values.
• Excellent communication and interpersonal skills.
• Customer‑focused attitude with the ability to build lasting relationships.
• Organised and able to manage multiple tasks in a busy environment.
• Willingness to stay informed about new programmes and services.

Required skills

What we offer

• Free membership for you and a friend or family member.
• Access to a training academy with certifications in lifeguarding, swim teaching and pool operations.
• Talent development programme, discounts, rewards and an employee assistance programme.
• Benefits such as bike‑to‑work scheme, tax‑saver, retail discounts and health‑insurance options.