Guest Relations Executive

About the role

Join Dalata Hotel Group as a Guest Relations Executive and be the first point of contact for our guests. You will deliver friendly, professional service, ensuring every visitor enjoys a memorable stay while supporting the hotel’s reputation for hospitality excellence.

Key responsibilities

• Welcome and assist guests in a courteous, professional manner.
• Handle enquiries, requests, and complaints promptly and effectively.
• Provide information on hotel services, facilities, and local attractions.
• Coordinate with other departments to fulfil guest needs.
• Maintain reception and public areas to high standards.
• Support check‑in and check‑out processes when required.
• Build positive relationships with guests and visitors.

Required profile

• Excellent communication and interpersonal abilities.
• Friendly, professional attitude with strong customer‑service focus.
• Ability to thrive in a fast‑paced environment.
• Good problem‑solving skills.
• Previous hospitality or customer‑service experience preferred.
• Flexibility to work shifts, weekends and holidays.

Required skills

What we offer

• 50% off food & beverage across all properties.
• €60 employee rate on rooms.
• 30% off Friends & Family rates.
• Pension scheme (local details on request).
• Performance‑related bonus plan.
• Development programmes via Dalata Academy.
• Free employee meals on duty.
• Extra annual leave day (up to 5 days).
• Employee Assistance Programme.
• Cycle‑to‑Work and transport schemes.
• Team‑building activities and charity events.