Head of Customer Success, EMEA

About the role

Notion is seeking a senior leader to head Customer Success across the EMEA region. Reporting to the Global Head of Customer Success, you will guide experienced teams to drive adoption, retention, and expansion of Notion’s collaborative AI workspace.

Key responsibilities

• Develop and execute strategies that align the EMEA Customer Success organization with company goals around adoption, retention, and expansion.
• Lead, coach, and grow a team of Customer Success Managers across scaled and dedicated motions.
• Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless onboarding and high‑value delivery.
• Build executive relationships with key customers, gather feedback, and advocate for EMEA customers internally.
• Establish a consistent KPI/OKR framework, monitor health metrics, and drive proactive interventions.
• Deliver best‑in‑class retention and expansion across a multi‑million‑dollar book of business.
• Leverage customer success platforms and tools to streamline processes and improve team efficiency.

Required profile

• 8+ years of experience leading Customer Success or GTM functions in a fast‑growing SaaS environment.
• Proven track record managing diverse customer segments from commercial to enterprise.
• Demonstrated ability to attract, inspire, develop, and retain top talent.
• Customer‑centric mindset with a passion for understanding client business priorities.
• Data‑driven decision‑making and strong performance‑management skills.

Required skills