ICT Support Engineer – Long‑Term Public Sector Contract

About the role

We are looking for an ICT Support Engineer to join a well‑established public sector organisation in Dublin city centre. The role is fully onsite and offers a stable, long‑term contract with strong extension potential, providing broad exposure to Microsoft and end‑user technologies.

Key responsibilities

• Deliver 1st and 2nd line ICT support for hardware, software and end‑user environments.
• Administer Microsoft 365, including user management and troubleshooting.
• Manage Active Directory / Entra ID environments.
• Configure, deploy and support desktops, laptops and other endpoint devices.
• Handle endpoint management and device lifecycle activities using Intune.
• Troubleshoot Windows desktop and operating system issues.
• Assist with account provisioning, permissions and access management.
• Support networking and connectivity (LAN/WAN, WiFi, VPN).
• Maintain endpoint security, patching and compliance.
• Log and resolve incidents and service requests via ticketing systems.
• Escalate and coordinate issues with internal teams and third‑party suppliers.
• Maintain technical documentation and contribute to service improvement initiatives.

Required profile

• Minimum 2 years of experience in ICT/Desktop/Service‑Desk or infrastructure support.
• Strong experience with Microsoft 365 administration.
• Proficiency in Windows desktop environments.
• Experience with Active Directory or Entra ID.
• Familiarity with Intune or similar endpoint‑management tools.
• Experience working with ticketing systems in an SLA‑driven environment.
• Good understanding of networking fundamentals and troubleshooting.
• Excellent customer service and communication skills.

Required skills

• Microsoft 365 administration
• Windows desktop support
• Active Directory / Entra ID
• Intune endpoint management
• Ticketing system operation
• LAN/WAN, WiFi and VPN networking
• Endpoint security and patch management
• Azure (exposure)

What we offer

• 24‑month contract with strong extension potential.
• Stable public‑sector environment.
• Broad technical exposure across Microsoft technologies.
• Opportunity to build both technical and contract experience.
• Location in Dublin city centre.