Investments Client Operations Associate

About the role

Marsh Investments International is looking for an Investments Client Operations Associate to join its Operations team in Dublin, within the delegated investment solutions business area. The role reports to the Deputy Head of Operations and supports the Investment Solutions Public Operations team, focusing on a portfolio of assigned clients and the day-to-day delivery of operational service. It is a hybrid position with at least three days per week in the Dublin office.

Key responsibilities

• Coordinate day-to-day operational activity for assigned clients and maintain strong working relationships with internal stakeholders.
• Provide timely, accurate and professional support to operational requests, queries and issues, and track actions, dependencies and timelines, escalating where appropriate.
• Help prepare and maintain service logs, governance materials, KPI reporting and other operational documentation.
• Support monthly service reviews and governance forums by gathering updates, tracking actions and following through on outcomes.
• Work with internal teams and third parties to coordinate operational activity and support onboarding, transition and change activity.
• Monitor recurring issues, service trends and operational risks, and highlight opportunities for improvement.
• Contribute to improving processes, controls and client service, and provide flexible support for projects and ad hoc priorities.

Required profile

• Experience in an operations, client servicing, service management, relationship management or similar environment.
• Strong knowledge of fund operations, including fund accounting, middle office and transfer agency.
• Ability to manage priorities, work independently and bring structure to operational issues.
• Good stakeholder management skills and attention to detail.
• Confidence working in a fast-paced environment; experience supporting client relationships, governance, onboarding or change delivery is desirable.

Required skills

• Fund operations: fund accounting, middle office, transfer agency
• Stakeholder management and client service

What we offer

• A high-value, growing client portfolio with visibility across clients, operations, change and senior stakeholders.
• The chance to strengthen service culture and client experience in a collaborative environment.
• Hybrid work with flexibility to work remotely, with at least three days per week in the office.