Investments Client Operations Senior Manager

About the role

Marsh Investments International is looking for a Client Operations Senior Manager to join its Operations team in Dublin, within the Investment Solutions Public Operations team. The role reports to the Deputy Head of Operations and focuses on providing dedicated operational support to a portfolio of top-tier clients, including third-party management companies (Mancos), acting as a central coordination point for them. It is a hybrid role with at least three days per week in the Dublin office.

Key responsibilities

• Build strong relationships with client-side contacts and internal stakeholders and act as a trusted operational partner for assigned client relationships.
• Track deliverables, dependencies and timelines, and serve as the internal advocate for assigned clients.
• Proactively manage client requests, queries and issues, and lead monthly service reviews and client governance forums.
• Maintain service logs, service level documentation, KPI reporting and governance materials.
• Support onboarding, transition and change activity, and escalate material service issues through the right governance channels.
• Provide flexible support across the operations function, including project work, problem-solving and ad hoc priorities from senior leadership.
• Identify recurring issues and service trends, coach colleagues where appropriate, and represent the team in internal and external discussions.

Required profile

• Experience in operations, client servicing, service management, relationship management or a similar environment.
• Strong knowledge of fund operations, including fund accounting, middle office and transfer agency.
• Proven ability to manage senior stakeholder relationships and coordinate complex deliverables and escalations.
• Commercial awareness, attention to detail and sound judgement; able to balance multiple priorities.
• Nice to have: institutional investment services or asset servicing experience, track record of improving client service or controls, experience supporting complex client relationships, change/onboarding experience, and coaching or mentoring experience.