IT Security Engineer

About the role

GOAL is seeking an experienced IT Security Engineer to join its global IT Services team. The role will involve a broad range of security activities, from risk management and incident response to strengthening controls and supporting IT teams worldwide.

Key responsibilities

• Support the lifecycle management of information security policies and documentation.
• Identify and implement improvements in information security risk management.
• Review and recommend security controls, systems, and enhancements across all IT environments.
• Investigate and resolve security exceptions, incidents, and alerts.
• Deliver and manage organization‑wide information security awareness programmes.
• Assess the security of new IT products and services, conducting security assessments.
• Provide security input and support to IT projects.
• Act as an escalation point for in‑country IT technicians and collaborate to resolve cybersecurity issues.
• Log, track, and manage cybersecurity incidents through to resolution using the Service Desk system.
• Document processes, develop user support documentation, and maintain the knowledge base.

Required profile

• Previous experience in a similar IT services or security role.
• Experience processing and prioritising IT service tickets.
• Ability to adapt to evolving IT environments and learn new technologies.
• Experience managing technology adoption projects.
• Strong customer‑service skills and ability to work with diverse users.
• Microsoft certification or equivalent qualification.

Required skills

• Microsoft certification

What we offer

• Opportunity to work on global humanitarian projects.
• Collaborative environment with international teams.
• Professional development and learning opportunities.