IT Service Desk Engineer (Hybrid)

About the role

Our client, a well‑established organisation, is looking for an experienced IT Service Desk Engineer to join their internal IT team on a permanent, hybrid basis. You will provide first‑ and second‑line support, maintain core infrastructure and ensure smooth operation of business‑critical systems for users across multiple locations.

Key responsibilities

• Provide first and second‑line technical support for users across multiple business locations.
• Manage, prioritize and resolve Service Desk incidents and service requests within agreed SLAs.
• Administer Microsoft 365 technologies, including Exchange Online, Azure Active Directory and on‑premises Active Directory.
• Configure, deploy and maintain end‑user hardware, software and peripheral devices.
• Administer Microsoft Intune for device enrollment, configuration and compliance.
• Support Windows desktop environments, email services, printers and a range of business applications.
• Assist with SharePoint Online, OneDrive and other collaboration platforms.
• Produce and maintain technical documentation, user guides and operational procedures.
• Install, configure and support specialist software applications as required.
• Manage mobile device provisioning and support for iOS and Android platforms.
• Contribute to continuous‑improvement initiatives and support backup administration and business continuity processes.

Required profile

• Minimum 3 years experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong experience supporting Microsoft Windows desktop environments.
• Hands‑on administration of Microsoft Active Directory and Azure Active Directory (hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good working knowledge of Microsoft 365, Exchange Online and Office applications.
• Experience supporting SharePoint Online and OneDrive.
• Solid understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Proven ability to create and maintain technical documentation.
• Excellent troubleshooting, analytical and problem‑solving skills.
• Strong communication skills for supporting both technical and non‑technical users.

Required skills

• Microsoft 365 (Exchange Online, Office apps)
• Azure Active Directory / Active Directory
• Microsoft Intune
• Windows desktop operating systems
• SharePoint Online & OneDrive
• TCP/IP networking
• PowerShell scripting (desirable)
• Azure certifications (desirable)
• Mobile device management for iOS and Android
• Hardware, software and printer support