IT Support Administrator

About the role

We are looking for an IT Support Administrator to join our team in Dublin. The role focuses on delivering timely desktop‑level support, maintaining hardware and software assets, and ensuring network reliability for our clients, primarily in the healthcare sector.

Key responsibilities

• Coordinate communication between software/hardware vendors and end‑users to resolve technical issues.
• Document and assess desktop configurations in line with company policies.
• Perform regular maintenance of desktop applications and hardware.
• Deploy PCs, peripherals and image machines according to client processes.
• Test connectivity and functionality of installed devices.
• Provide first‑line support to all desktop users, troubleshoot and resolve incidents, and escalate when necessary.
• Collaborate with other IT departments, gather end‑user requirements and compile information from vendors.
• Develop and maintain security procedures and adhere to health‑and‑safety regulations.

Required profile

• 3–5 years of experience supporting enterprise IT solutions, preferably for healthcare clients.
• Background in Management Information Systems or a related field, or equivalent professional experience.
• CompTIA A+ certification preferred.
• Microsoft Certified Professional (or higher) desired.
• Strong written and oral communication skills.

Required skills

• CompTIA A+ certification.
• Microsoft Certified Professional.
• Understanding of web‑based and client/server application concepts.