Lead Patient Administrator (6‑month Fixed Term)

About the role

Affidea Group is seeking an experienced Lead Patient Administrator to manage the front‑office function at its Tallaght clinic on a six‑month fixed‑term contract. This senior‑level position is responsible for delivering a high‑quality, patient‑focused service while leading a team of administrators.

Key responsibilities

• Lead and manage the Patient Administrator team, ensuring exceptional patient and customer service.
• Coach, train and support team members to drive performance and professional development.
• Oversee handling of patient enquiries, requests and complaints in a timely, professional manner.
• Supervise daily operations to ensure efficiency, accuracy and productivity.
• Plan staffing levels, support recruitment and maintain rosters, annual leave schedules and resource planning.
• Coordinate communication between clinical and administrative teams and work closely with the Clinical Manager on clinic staffing.
• Implement and maintain operational policies, systems and standard operating procedures.
• Manage administration stock orders, deliveries and stock control systems.
• Ensure compliance with company policies, JCI quality standards, health & safety and hygiene requirements.

Required profile

• Leaving Certificate (or equivalent) or higher qualification.
• Proven experience leading or supervising a busy, customer‑focused team.
• Strong administrative and organisational abilities.
• Ability to work onsite in Tallaght and manage a front‑office environment.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.