Motor Claims Handler (Home Working)

About the role

Sedgwick is hiring a Motor Claims Handler within its Motor Division, working from home in Ireland on a permanent basis. You will take ownership of a portfolio of motor damage claims for key clients, assessing liability and quantum, determining coverage and managing claims in an expedient, compliant and customer-focused way.

Key responsibilities

• Manage a portfolio of motor claims files, assessing liability and quantum and determining coverage
• Carry out desktop liability investigations, review evidence and make accurate, well-reasoned decisions
• Settle claims in a timely, compliant and commercially aware manner
• Handle customer, client and complaints enquiries

Required profile

• Experience managing motor claims, ideally in a similar motor claims environment
• APA qualification is a minimum requirement; CIP is ideal, with further qualifications in progress
• Knowledge of how to assess liability and quantum, investigations needed and motor coverages generally
• Confidence in desktop liability investigations and decision-making
• Excellent written and verbal communication, with complaint handling experience considered advantageous
• Strong negotiation, problem-solving and attention to detail
• Able to thrive in a dynamic, target-driven environment

What we offer

• Bonus/incentive scheme
• 20 days' annual leave
• Tax saver travel scheme and Bike to Work Scheme
• Discounted onsite gym membership (Dublin 4) and Montessori
• EAP, life cover and PHI
• Exams and professional membership fees covered
• Learning and development, including professional qualifications through the Insurance Institute partnership