Ocean Import Clerk

About the role

The Ocean Import Clerk ensures the smooth flow of ocean freight operations, handling data entry, documentation, and communication with customers and overseas partners. This position plays a key part in maintaining compliance and delivering high‑quality service within Expeditors' global logistics network.

Key responsibilities

• Maintain accurate and timely data entry into the operational system.
• Track and trace ocean import files, generate reports, and use Ocean Import CFIT daily.
• Send required documents and shipping notices to overseas carriers and customers promptly.
• Process client and vendor billing accurately and on schedule.
• Interact with customers to arrange international shipments and meet service standards.
• Foster good relationships with ocean carriers, trucking companies, and other suppliers.
• Ensure compliance with internal policies and external government regulations.
• Identify and implement best practices to improve operational efficiency.
• Maintain and update customer Standard Operating Procedures (SOPs).
• Meet KPI targets and respond to overseas communications in a timely manner.
• Escalate issues to management when necessary and attend required training.

Required profile

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Commitment to compliance and integrity.
• Willingness to continuously improve processes and learn new systems.

Required skills

• Proficiency with Ocean Import CFIT.

What we offer

• Opportunity to work in a Fortune 500 global logistics company.
• Career development and promotion from within.
• Comprehensive training programs and cultural attributes that support growth.