Office Coordinator – Scheduling & Customer Service

About the role

We are looking for an Office Coordinator who will act as the primary point of contact for customers and engineers. The role combines scheduling, administrative support, and customer service within a well‑established engineering firm.

Key responsibilities

• Coordinate and schedule engineers’ daily and weekly workloads.
• Liaise with customers by phone and email in a professional, friendly manner.
• Manage appointments, service visits, and engineer diaries.
• Update and maintain the company CRM system accurately.
• Prepare and process job sheets, reports, and general documentation.

Required profile

• Previous experience in administration, scheduling, coordination, or customer service.
• Strong organisational and time‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and work effectively under pressure.
• High attention to detail and a proactive approach.

Required skills

• Proficiency with CRM systems.
• Strong knowledge of Microsoft Office applications.

What we offer

• Competitive salary €35‑40k per year, dependent on experience.
• Stable, long‑term permanent position.
• Supportive, friendly team environment that values loyalty and teamwork.
• Opportunity to work on varied tasks in a fast‑paced engineering setting.