Operations Coordinator

About the role

The Operations Coordinator supports the end‑to‑end movement of international air and ocean shipments, ensuring timely and cost‑effective delivery for clients. Based in Cork, this role works closely with customers, customs authorities and internal teams to manage the full logistics cycle.

Key responsibilities

• Quote, route, rate, monitor and coordinate import/export shipments from pick‑up to delivery.
• Prepare and process all documentation required for export, import and customs clearance.
• Track and trace cargo to guarantee proper movement and on‑time delivery.
• Enter accurate billing and cost information into TMF for invoicing and job costing.
• Communicate shipment status, routing options and rate quotations to customers.
• Liaise with other company branches and agents to ensure high customer satisfaction.
• Identify the most profitable shipment mode while meeting customer requirements.
• Maintain KPI adherence for DNI, LNR, cost accuracy and ROTP.
• Ensure compliance with company and industry policies.

Required profile

• Minimum 2 years of experience in logistics, freight forwarding or related operations.
• Strong knowledge of import and export regulations, documentation and customs procedures.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced environment with high volume demands.
• Strong organisational skills and attention to detail.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.