Operations Manager

About the role

The Operations Manager will ensure smooth execution of operational workflows in a fast‑growing digital environment. Acting as the main liaison between internal stakeholders and external contributors, you will coordinate processes, resolve challenges, and drive continuous improvements.

Key responsibilities

• Manage day‑to‑day operational activities across assigned workflows and contributor networks.
• Serve as the primary contact for external contributors on tasks, support requests, and operational inquiries.
• Provide regular updates to internal stakeholders on progress, performance, and operational status.
• Monitor workflow execution to meet service‑level expectations and handle escalations.
• Support onboarding and verification of new contributors.
• Maintain accurate records and data integrity in project‑management and operational systems.
• Identify inefficiencies, recommend improvements, and help develop scalable procedures.
• Escalate critical risks or incidents to ensure business continuity.

Required profile

• Minimum 1 year experience in an operations, project coordination, support or account management role.
• Excellent written communication and ability to engage diverse stakeholders.
• Strong organizational skills with the capacity to manage multiple tasks simultaneously.
• High attention to detail, ownership, and accountability.
• Proven ability to work independently, solve problems proactively, and drive tasks to completion.
• Adaptable in a dynamic, fast‑paced environment.

Required skills