Personal Lines Account Executive - Commercial Connected Clients

About the role

Howden Ireland, part of the global insurance group Howden, is offering a permanent position for a Commercial Connected Personal Lines Account Executive within its Personal Lines team. Reporting to the Team Leader, the role manages the Commercial Connected Personal Lines book of business, focusing on renewals, client retention and satisfaction, while identifying new business and cross-selling opportunities. It works closely with the Commercial Handler to deliver a seamless service.

Key responsibilities

• Manage and develop the Commercial Connected Personal Lines book of business, acting as the primary Personal Lines contact for these clients.
• Build a strong working relationship with the Commercial Handler, keeping clear communication on renewals, referrals and service needs.
• Maintain and strengthen relationships with existing clients and foster long-term loyalty.
• Oversee renewals: review cover, obtain and negotiate terms, present suitable options and ensure timely completion.
• Evaluate clients' risk profiles and advise on suitable products and coverage.
• Identify cross-selling, referral and new business opportunities and respond to client and internal queries promptly.
• Achieve agreed new business, renewal, retention and income targets.
• Maintain accurate client and policy records and follow compliance procedures, including New Business Development and Renewal Procedures.
• Stay up to date with market practice and product availability, and attend client visits with Management or Commercial colleagues as required.

Required profile

• Minimum of 5 years of experience in an insurance role, ideally managing a portfolio of clients.
• APA Personal Lines qualification or grandfathered status, with evidence of up-to-date CPD.
• Proven experience managing renewals, answering client enquiries and delivering high retention and satisfaction.
• Strong relationship-building and collaboration skills, and a confident, clear communicator.
• Organised, detail-focused and committed to compliance and record-keeping.

Required skills

• Excellent technical product knowledge and understanding of the Personal Lines market.
• Negotiation of terms and conditions.
• Recognition of new business, referral and cross-selling opportunities.

What we offer

• A permanent position with reasonable adjustments available, such as flexible hours or hybrid working where possible.
• A career that you define, supported by a diverse, collaborative culture.